98ok Responsible Gaming — Keep it fun, not stressful

Responsible gaming isn't just about "playing less." It means playing with awareness — knowing your limits and staying within them. Losing might sting, but it should never come at the cost of your well-being.

Responsible gaming at 98ok starts the moment a member registers. The option to set a budget limit is available directly in account settings. Even if someone skips it at first, it can be configured at any time later.

Many people assume that gaming tools mean 98ok is trying to stop them from playing. It's actually the opposite. 98ok wants members to keep enjoying the platform for the long haul — not walk away frustrated after a big loss. A satisfied member is 98ok's greatest asset.

If a family member believes their loved one is in trouble — contact our support team directly. 98ok does not stay silent or keep things under wraps. The necessary steps will be taken in the best interests of the member.

Online gaming is growing fast in Bangladesh. Most people enjoy it as entertainment — much like watching a film or playing cricket. But for some, it can become a habit, and that's where problems can start. 98ok understands this from the outset, which is why responsible gaming isn't just policy here — it's put into real practice.

Every member's account comes with a budget limit option that is always active and cannot be disabled. If a member sets a daily limit of ৳500, there is simply no way to deposit more than ৳500 that day. It's the most straightforward way to honor your own decisions.

The cooldown period is a highly effective tool. After a bad day, it's easy to place impulsive bets out of frustration. With a cooldown active, you simply can't access your account in that moment — giving you the chance to come back the next day with a clear head and make a calm, considered decision.

Self-exclusion is the most serious step — it's for those who feel gaming is getting out of their control. Exclusions can range from 6 months to permanent. During this period, 98ok will also block any attempt to open a new account, because we know that making this decision is the hardest part — and the most courageous.

98ok's support team is specially trained in responsible gaming. If someone messages at 2 AM saying "I can't stop" — responding to that is our most urgent priority. More so than any winning announcement.

Family support plays a vital role. Often, a person may not recognise the signs themselves, but those closest to them notice first. 98ok takes family concerns just as seriously. When a family member reaches out, we speak directly with the member and provide whatever support is needed.

Ultimately, responsible gaming actually makes the experience more enjoyable. When you know you're playing within your means, a loss doesn't hit as hard — and a win feels even better. That's what 98ok wants for every member.