98ok FAQ — Simple answers to all your questions

Each person may only register one account at 98ok — this is strictly enforced. One mobile number, one NID number, and one device — only one account is permitted per each.

There are two reasons for this rule. First, to prevent bonus fraud — so that no one can create multiple accounts and claim the welcome bonus more than once. Second, to protect the safety of the entire community.

If a second account is detected for any reason:

• Bonuses on both accounts will be cancelled.
• Any active bets may be cancelled.
• The main account may be temporarily suspended.

If you no longer have access to your old account, instead of opening a new one, support@98ok.lifecontact us — we'll verify your identity and recover your previous account.

Yes, 98ok has several effective tools, and they actually work — not just on paper.

Deposit Limit: Go to Account Settings and set a daily, weekly, or monthly deposit limit in BDT. For example, if you set a daily limit of ৳500, a deposit of ৳501 will not be possible that day. To increase the limit, you'll need to wait 24 hours — making this the most effective way to prevent overspending in the heat of the moment.

Cooldown Period: Set a cooldown period of 24 hours to 30 days. During this time, access to your account will not be possible.

Self-Exclusion: For a longer break, you can self-exclude for anywhere from 6 months to permanently. Any attempt to open a new account will also be blocked.

All these tools are completely free. Responsible Gaming See the page for full details.

98ok supports Bangladesh's most popular mobile banking services:

• bKash — Minimum deposit ৳100, minimum withdrawal ৳300.
• Nagad — Minimum deposit ৳100, minimum withdrawal ৳300.
• Rocket (DBBL) — Minimum deposit ৳200, minimum withdrawal ৳500.

Deposits are credited to your account instantly — typically within 1–3 minutes. Withdrawals are usually processed in 3–15 minutes. During peak hours, it may take up to 6 hours.

98ok does not charge any fees on payment methods. However, your mobile banking service may apply its own transaction charges — this is outside 98ok's control. For details On the Payment page View.

If you forget your password, there are two possible situations:

Scenario 1: Your old number is still active

1. On the login page Go to the login page and click the "Forgot Password?" link.
2. Enter your registered mobile number.
3. A 6-digit OTP will be sent to that number — use it within 3 minutes.
4. Set a new password using your OTP. That's it — you're all done.

Situation 2: Your old number is no longer available

In this case support@98ok.lifeemail us and let us know. The support team will ask for a few details to verify your identity — such as the date and amount of your last transaction, your date of birth, and your NID number. Once verified, your password will be reset to your new number. This is usually resolved within 24 hours.

KYC stands for Know Your Customer — it's an internationally recognised standard that ensures an account is being used by its rightful owner. It only needs to be completed once, at the time of your first withdrawal.

What you'll need:

• National ID (NID) — clear photos of both the front and back.
• Selfie — a photo of you holding your NID.
• Mobile banking account verification — the bKash/Nagad number you use for withdrawals must match the number registered to your account.

Process:

1. Log in and go to "Profile → Identity Verification".
2. Upload the photos.
3. Verification is usually completed within 24 hours. During peak periods, it may take up to 48 hours.
4. Once verification is successful, you'll be notified by SMS/email and withdrawals will be enabled.

Once KYC is completed, you won't need to do it again.

98ok fully supports the Bangla language. The interface was built with Bangladeshi members in mind.

Steps to change language:

1. Log in and tap the profile icon in the top right corner.
2. Go to the "Settings" option.
3. Find the "Language" section.
4. From the list, select "Bangla (Bangladesh)".
5. Once saved, the entire interface will be displayed in Bengali.

The support team also speaks Bangla — write to them in Bangla on live chat and you'll get a reply in Bangla. For any issues support@98ok.life— you can email us in Bangla.

Registering with 98ok is completely free and takes just 2 minutes. Here's how it works:

What you'll need:

• An active Bangladeshi mobile number (required for OTP verification).
• Your full name (preferably as it appears on your NID — this will be useful for KYC).
• Date of birth — you must be 18 years of age or older; this is mandatory.
• A strong password — at least 8 characters, combining numbers and special characters.

Steps:

1. on the registration page Go.
2. Fill in the form with your name, mobile number, date of birth, and password.
3. Agree to the terms and conditions.
4. Verify using the OTP sent to your mobile.
5. Account activated — claim your 150% bonus on your first deposit.

No credit card or bank details are required to register.